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FAQs

How many items can I buy in one order?
There is no limitation per order in normal circumstances. Specific limitation will be applied for certain products.


Do I need to pay immediately after the order is placed?
After your order is placed, please make payment within the period indicated on the payment page, otherwise the order will be canceled.

 

How can I get an update on my order status?
Generally the tracking info will be updated in about 2 business days through email after the shipment of order.

 

Why does this light make a sound or flash when it is dimmed?

There are have two possibilities caused this problem.

  1. This bulb is not compatible with your dimmer. Please check the type of dimmer.
  2. This bulb is a defective light while its driver might have some defects. If that’s the reason,

we'd love to send a replacement to you.

  1. The light itself cannot be dimmed.

 

Does the lampshade get hot when you use it?

The LED light bulb’s lampshade is not hot. Because the ceramic light body conducts the heat produced by the LED lamps through the way of convection, which extends the lamp life.

 

The lamp is broken within the warranty period. Can I change it?

Please tell us the order number and where you bought the product. Could you please send us some pics or videos of all the damaged lights not working regularly when connected to power supply? We'll arrange a replacement ASAP after checking it.

 

I bought the wrong lamp. Can I return it and change another?

Could you please send us pictures or videos of the light that regularly works?

We'll provide an address for you to return it back and refund you after checking.

Then you can place another order for the light.

 

I'm very worried about the life of the product.

Please don't worry about the life of this Cube. We offer a warranty on all products. We warrant our products to be free of defects in materials and workmanship that result in failure during normal usage. If you have any questions or concerns, please do not hesitate to contact us.

 

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