Return & Refund
- SANSI offers fine quality merchandise. If you are not satisfied with merchandise, we accept returns within 30 days since the receipt of merchandise. At your request, we will issue you a credit back to your account, or exchange the merchandise. We will cover the shipping fee if there is any damage or quality problems with merchandise, while you will have to pay the shipping fee if there are no any quality problems.
- If you request a refund without any quality issue within 30 days, we will deduct the handling fee incurred by the bank when refunding in accordance with the company's regulations.
- The handling fee is calculated as follows:
US: Actual payment amount x 2.6% + 0.3
Other countries and regions: Actual payment amount x 3.6% + 0.3
Our staff will also inform the specific amount of fee (if have) when operating the refund.
- After 30 days we only accept exchanges of the merchandise and not refunds, please pay attention to the time limits.
- By placing an order, you agree to the following policies. Your return must meet the following criteria or it will be rejected and returned to you at your cost.
All returns must include the following:
- Original condition
- All accessories
- Manuals, warranty registration, etc.
- Return Merchandise Authorization (RMA) obtained from site or customer service for the correct product and not yet expired
Return & Refund Steps:
- Email the customer service the order ID and the reason that you want to return the product.
- We will send you the RMA number and return address.
- Please write the RMA number on parcel after the receiver's name.
- Once we receive the parcel, we will issue a refund to your original bank account or send you the replacement.
A Global Leader in LED Lighting
SANSI has been dedicated to technological innovation in a wide range of LED applications. We fully integrate product design, production, sales, installation, and customer support in our effort to provide affordable, state-of-the-art LED technology. With over 500 in-house engineers, 2000 employees, and three advanced factories, SANSI has reached over 40 nations on five continents, and continues to grow. Having successfully launched dozens of cutting-edge projects, SANSI’s mission is to raise the bar for LED applications.
Advanced R&D Capability
The excellent research and development is the greatest strength of SANSI.
As of 2023, SANSI employs an R&D force of over 500 engineers. We devote considerable resources to developing new materials and technologies in the fields of computer hardware and software, digital communications, automation, mechanical structure, and more. SANSI possesses a wealth of technological research knowledge leaps and bounds above that of its nearest competitors.
Our research results speak for themselves. To date, SANSI has applied for 372 domestic and foreign patents, and currently holds 246 approved patents, including 22 international patents.
Innovative, sustainable, committed.
SANSI has devoted itself to creating the ultimate lighting environment. SANSI’s success is directly derived from persistence, perseverance and teamwork. As Henry Ford said, “Coming together is a beginning; keeping together is progress; working together is success”. Our dedicated employees will continue working together towards greater mutual success.
SANSI creates valuable solutions for our customers, a supportive home for our employees, and a sustainable presence for our environment.