Warranty

Note: The following warranty terms are for purchases made through official SANSI Sales channels only (SANSI, Amazon, and Newegg). If you purchased through other channels or a third-party retailer, please contact them directly.

  • Customer satisfaction is our top priority. Although we rigorously enforce high quality standards through multiple testing phases, mistakes and defects do occasionally occur. If you need any assistance, please do not hesitate to contact us (on the right) and we’ll get back to you within three business days.
    • Unconditional 30-Day Refund or Replacement
  • Unsatisfied with your new SANSI product for any reason? Submit a claim within 30 days of purchase to receive a replacement or full refund.
    • 5-year warranty ( US & Canada only )
  • All SANSI products include a full 5-year warranty ( US & Canada only ). If you encounter any quality issues during this period, feel free to contact us by service@sansiled.com.
    • Free Lifetime Technical Support
  • If you have any problem in getting your SANSI product to work properly? Just contact us via service@sansiled.com. Our technical support team is always here to help!
    • Warranty Limitations

    Please note that the following actions will void the conditions of your SANSI warranty.

    • Improper maintenance
    • Improper use or installation
    • Aftermarket modification
    • Ownership period exceeding 5 years

    SANSI Technology

    A Global Leader in LED Lighting

    SANSI has been dedicated to technological innovation in a wide range of LED applications. We fully integrate product design, production, sales, installation, and customer support in our effort to provide affordable, state-of-the-art LED technology. With over 500 in-house engineers, 2000 employees, and three advanced factories, SANSI has reached over 40 nations on five continents, and continues to grow. Having successfully launched dozens of cutting-edge projects, SANSI’s mission is to raise the bar for LED applications.

    Advanced R&D Capability

    The excellent research and development is the greatest strength of SANSI.

    As of 2023, SANSI employs an R&D force of over 500 engineers. We devote considerable resources to developing new materials and technologies in the fields of computer hardware and software, digital communications, automation, mechanical structure, and more. SANSI possesses a wealth of technological research knowledge leaps and bounds above that of its nearest competitors.

    Our research results speak for themselves. To date, SANSI has applied for 372 domestic and foreign patents, and currently holds 246 approved patents, including 22 international patents.

    Corporate Culture

    Innovative, sustainable, committed.

    SANSI has devoted itself to creating the ultimate lighting environment. SANSI’s success is directly derived from persistence, perseverance and teamwork. As Henry Ford said, “Coming together is a beginning; keeping together is progress; working together is success”. Our dedicated employees will continue working together towards greater mutual success.

    SANSI creates valuable solutions for our customers, a supportive home for our employees, and a sustainable presence for our environment.