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We're here to support

Have questions about our products or need get a warranty replacement, refund or product return, just feel free to contact us. We will deal with your issue within 24 hours by email at support@sansiled.com.

(Note: If you purchased from Amazon shop please email our AMZ CS team at service@sansiled.com.

5-Warranty Register

SANSI offers a FULL 5-year warranty for registered customers from the day you purchased.

1. Purchased from www.sansiled.com - there's nothing you need to do, your 5-year warranty will be applied automatically!

2. Purchased from SANSI Amazon shop - all you have to do is just submitting the right form with your 17-digit Amazon order ID.

3. For purchases made through SANSI's authorized resellers, please contact them directly.

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Amazon Order ID (E.g. 123-1234567-1234567) *
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Discount Code FAQ

1. How do I use the discount code?

Copy the discount code from the product page, and then apply the discount code at check out.

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2. Can I redeem multiple discount codes?

No. Discount codes cannot be combined.Only one code can be applied per order.

3. Why is my discount code invalid?

1) The discount code is not applicable to the specific items you want to buy.

2) The discount code wasn't entered correctly.

3) The discount code has expired.

4) The discount code is not from MelodySusie's official website.

If you have any questions,please feel free to reach out to our customer service team: support@melodysusie.com