Warranty

Note: The following warranty terms are for purchases made through official SANSI Sales channels only (SANSI, Amazon, and Newegg). If you purchased through other channels or a third-party retailer, please contact them directly.

• Customer satisfaction is our top priority. Although we rigorously enforce high quality standards through multiple testing phases, mistakes and defects do occasionally occur. If you need any assistance, please do not hesitate to contact us (on the right) and we’ll get back to you within three business days.

• Unsatisfied with your new SANSI product for any reason? Submit a claim within 30 days of purchase to receive a replacement or full refund.

• For US/CA region, SANSI provides a full 5-year warranty on the following product categories, includes LED security lights, LED bulbs, and LED grow light bulbs, exclude the categories mentioned before, all other product categories are offered a 2-year warranty. 
• For EU/UK region and rest of world region, SANSI provides a full 2-year warranty on all the product categories.
• Please refer to the product description page for details. If you encounter any quality issues during this period, feel free to contact us by support@sansiled.com. Within the warranty period, the replacement for product is free, but the shipping fee will be charged accordingly after 6 months.

• If you have any problem in getting your SANSI product to work properly? Just contact us via service@sansiled.com. Our technical support team is always here to help!

Please note that the following actions will void the conditions of your SANSI warranty.

• Improper maintenance
• Improper use or installation
• Aftermarket modification
• Ownership period exceeding 5 years