You can earn points by signing up, following us on Instagram, liking our Facebook page, joining our WhatsApp group, writing reviews, and celebrating member anniversaries. Each activity rewards you with a specific number of points.

You can redeem your points for discounts on your purchases. For example, 100 points can be redeemed for a $1 discount, 500 points for a $5 discount, 1000 points for a $10 discount, 5000 points for a $50 discount, and 10000 points for a $100 discount.

Tier status is maintained based on your accumulated points. Make sure to earn enough points within the specified timeframe to avoid downgrading to a lower tier.

To redeem your points, simply log into your account and go to the 'Redeem' section on our loyalty page. Select the reward you want to redeem and follow the instructions to apply the discount at checkout.

Yes, you can earn points on both regular and sale items. However, the points earned may vary depending on the item and the active promotions.

Some activities have a lifetime limit on points you can earn. For example, joining WhatsApp or following on Instagram has a lifetime earning limit. Please check the specific activity details for more information.

Yes, Sansi Store Points will be valid for 1 year.

The refund points you used will back to your account when order is cancelled or fully refunded.

Yes, if you cancel an order or return a product, the Sansi Store Points earned from that purchase will also be deducted from your account. Points will be deducted accordingly for partial refunds due to price adjustments as well.