Warranty

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WARRANTY

Note: The following warranty terms are for purchases made through official SANSI Sales channels only (SANSI, Amazon, and Newegg). If you purchased through other channels or a third-party retailer, please contact them directly.

Customer satisfaction is our top priority. Although we rigorously enforce high quality standards through multiple testing phases, mistakes and defects do occasionally occur. If you need any assistance, please do not hesitate to contact us (on the right) and we’ll get back to you within three business days.

Unconditional 30-Day Refund or Replacement

Unsatisfied with your new SANSI product for any reason? Submit a claim within 30 days of purchase to receive a replacement or full refund.

5-year warranty ( US & Canada only )

All SANSI products include a full 5-year warranty ( US & Canada only ). If you encounter any quality issues during this period, feel free to contact us by [email protected]

Free Lifetime Technical Support

If you have any problem in getting your SANSI product to work properly? Just contact us via [email protected] Our technical support team is always here to help!

Warranty Limitations

Please note that the following actions will void the conditions of your SANSI warranty.

Improper maintenance
Improper use or installation
Aftermarket modification
Ownership period exceeding 5 years

SHIPPING FAQ

Where do you ship?

We currently ship to street addresses in the United States.

How long will it take for my order to arrive?

It takes 2 working days by Express shipping after you place an order and we complete shipment. For Standard shipping, most orders will arrive 3-5 working days after shipment is completed.

We are not liable to any shipping delays, nor loss of any kind caused by unforeseen and uncontrollable circumstances, such as unreachable recipients, invalid addresses, weather conditions that affect delivery, customs clearance delays and so on. In these situations, SANSI will try our best to notify customers of the delay, and if possible, make new delivery/collection arrangements with an estimated delivery date.

What if the package was delivered to the wrong person?

Please contact our delivery partners or SANSI Customer Support to get assistance.

How do I contact SANSI if I have any questions?

For customer support, please email us via [email protected]

FAQ

How many items can I buy in one order?

There is no limitation per order in normal circumstances. Specific limitation will be applied for certain products.

Do I need to pay immediately after the order is placed?

After your order is placed, please make payment within the period indicated on the payment page, otherwise the order will be canceled.

CUSTOMER SERVICE

Please get in touch about any issues you’re having, and we’ll try our best to respond with 24 hours.

Customer Service [email protected]

Wholesale [email protected]